運送政策

We aim to provide our customers with the best possible shopping experience. Please take a moment to review our shipping  policy below:

Processing and Shipping

Your order will be processed within 1 - 3 business days from the time it is placed during our operation hours (Mon-Fri 9am-7pm). We currently ship to the following destinations, but not PO Boxes, APO or FPO addresses: Australia, Canada, Hong Kong, Japan, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, and United States.

We use SF Express for all Hong Kong and Macao orders, which takes 1-2 business days and registered post via postal service to the rest of the destinations. Estimated standard delivery transit time to overseas is 6-9 business days.

Please note that transit times do not include weekends, national holidays, or unforeseeable customs delays, extreme weather events, or carrier peak seasons. Tracking numbers with a direct tracking link will be emailed automatically once your package has been dispatched.

Responsibility for Delivery

Once the packages are sent to our shipping carriers, final arrival times and delivery handling are completely out of our direct control. We are strictly not held liable or financially responsible for:

We are not held responsible for:

  • Delays, routing errors, or mistakes made by the courier/postal service
  • Incorrect or incomplete delivery addresses provided by the customer
  • Damage inflicted on packages by the courier/postal service during transit
  • Packages stolen, missing, or misplaced after an official "Delivered" tracking status

We strongly advise providing an accurate and complete shipping information and to ensure that someone is available to receive the package during delivery. Failure to do so may result in additional costs and delays that are beyond our control.

Handling of Returned Packages

In the event that a package is returned to us due to a customer's failure to sign for delivery, uncollected local customs duties, or an incorrect address input, we will hold the parcel for up to 30 calendar days from the date of receipt. Within this window, the customer may arrange a second delivery attempt by settling all associated reshipping costs, alongside any return-to-sender carrier penalties charged to us by the postal authority.

It is the customer's sole responsibility to contact our team at hello@wepop.shop within these 30 days to clear their package. After 30 calendar days, unclaimed packages will be systematically regarded as abandoned and forfeited. Because outbound shipping fees are irreversible expenses paid directly to international postal carriers, original shipping costs are entirely non-refundable, and refund requests for returned or abandoned packages will not be accepted or entertained under any circumstance.

Duties and Taxes

For international customers outside of Hong Kong, please note that you are fully responsible for settling any applicable inbound duties, taxes, value-added taxes (VAT), and processing fees required by your local Customs authority. All international packages are dispatched DDU (Delivered Duty Unpaid), meaning these regulatory fees are not included in our store checkout total. To receive your parcel, you must settle these fees independently if requested by your local post office. We recommend contacting your regional customs office to obtain local rates prior to finalized purchase. Please keep in mind that the product price listed on our website does not include any duties or taxes, and any customs fees must be paid separately by the customer, if applicable.  

We hope this policy provides absolute clarity. If you have any questions or outstanding transit concerns, please don't hesitate to reach out to our support team at hello@wepop.shop.