Refund policy

We aim to provide our customers with the best possible shopping experience. Please take a moment to review our return and refund policy below:

Order Changes and Cancellations

We are unable to make changes, refund or cancel orders once they have been placed. 

Returns and Refunds

Due to strict health and hygiene reasons, there will be NO returns, exchanges, or refunds on items for changes of mind or sizing errors. All sales are final. Please carefully review our Size Recommendation before finalizing your order.

Non-Refundable Expenses & Shipping Deductions

In any circumstance where a return, refund or exception is authorized by us, the customer is solely responsible for all return shipping fees, postal charges, and customs duties associated with returning the item to our regional fulfillment center in Hong Kong. All returned items must be sent using a fully trackable international postal service, and valid tracking proof must be provided to our support team.

Please note that all original outbound shipping fees are actual expenses paid directly to postal carriers and are strictly non-refundable under any circumstance. In the event of an approved return or refund, the actual cost of outbound shipping will be permanently deducted from the final refund amount, regardless of whether the order originally qualified for a free shipping promotion at checkout.

Defective or Incorrect Items

We inspect each of our products seriously and carefully throughout our quality control process before sealed dispatch. If you feel you have received an incorrect or structurally defective item, you must contact our claims team within 3 calendar days upon receipt of the purchased items at hello@wepop.shop. 

To open a claim conversation, your email must include:
• Your official order number
• Clear, high-resolution photographs of the unworn item showing the claimed defect
• A photograph of the original shipping label and outer packaging

Please Note: Claim requests submitted outside of this strict 3-day window, or items showing signs of wear, will be systematically rejected without exception. Replacements or solutions are issued solely at our discretion.

We hope this policy provides clarity and enhances your shopping experience with us. If you have any questions or concerns, please don't hesitate to contact us at hello@wepop.shop.